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Lost or stolen? Get help

Lost or stolen

Your recovery checklist

Start with what is missing. These steps do not contact anyone, file a report or cancel a card for you.

Checkmarks stay only on this page and reset when you leave or reload.

Get help firstIf you are in immediate danger or seriously injured, call 123 in Colombia. Do not confront someone to recover your belongings.Protect missing cardsUse your issuer's official app or website to lock the card and report it lost or stolen promptly. Review transactions and report anything you do not recognize to the issuer. VAYNOM cannot freeze cards.Protect a missing phoneUse Apple's Find My or Google's Find Hub from a trusted device. Contact your mobile provider about the SIM, and secure important accounts. Do not share passwords or one-time codes with someone claiming to have found it.Replace passport or IDContact your country's embassy or consulate for replacement instructions and travel requirements. Contact the issuing authority for another ID. A saved copy is not a replacement travel document. U.S. citizens: a passport reported lost or stolen cannot be used again.Record and report the lossKeep the time, place, affected items and official reference numbers privately. Use VAYNOM Help for reviewed local reporting channels. Ask your insurer what documents it requires; a VAYNOM checklist is not a police report or insurance claim.Plan the next essentialsAsk your issuer about replacement-card or emergency-cash options and eligibility. Confirm travel-document requirements before changing flights. Contact your insurer through its official channel and arrange a way to reach someone you trust.

Local help and reporting options →

Official recovery resources · reviewed October 16, 2026

Visa lost or stolen card assistance U.S. passport loss abroad · U.S. citizens only Apple: lost or stolen iPhone Google: find or secure an Android device

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